Official Statement from Iristel Regarding Northwestel Service Interruption
We at Iristel are compelled to address the recent unilateral actions taken by Northwestel, which has resulted in a breach of our standing contractual agreements. This breach has led to service interruptions affecting specific communities in the Northern territories.
Factual Clarification: It is important to clarify that there is no misunderstanding in these events. The actions taken by Northwestel are a clear and direct violation of our mutually agreed-upon terms. This breach has disrupted services, affecting only a limited number of communities where Northwestel customers are currently unable to reach Iristel and ICE Wireless customers.
Measures Taken: To mitigate any impact on our customers, Iristel has proactively re-routed traffic to ensure continued connectivity and service reliability. Our teams have worked diligently to implement these solutions swiftly, ensuring that the majority of our customers remain unaffected by Northwestel’s actions.
Ongoing Impact and Future Actions: The implications of Northwestel’s breach are severe, not only affecting immediate service continuity but also potentially leading to significant damages for affected communities and stakeholders. Iristel is currently assessing the full scope of impact and is prepared to take appropriate actions to seek redress and enforce compliance with contractual obligations.
Commitment to Our Customers: Iristel remains deeply committed to serving our customers with the highest standards of reliability and integrity.
We regret any inconvenience caused by this situation and are dedicated to resolving this matter expediently. We are actively engaging with all relevant parties to ensure a swift resolution and to prevent any future disruptions. We encourage our customers to contact our support team for any assistance or further information regarding their services.
Iristel is here to support you, and we thank you for your continued trust in our services.
We are prepared to pursue all necessary legal avenues to address this breach and ensure such disruptions are not repeated. Protecting our customers’ interests and ensuring the integrity of our services remain our utmost priorities.
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