Update on Pricing

Providing exceptional service while adapting to market changes

Iristel Help Centre

Update on Pricing

We're committed to providing exceptional service while adapting to market changes. Effective May 2nd, there will be a price adjustment for the following services:

This adjustment is necessary at this time due to rising operational costs and continued enhancement of our services to provide you the best solution for you and your business.


If you have any concerns or need assistance, please reach out to our dedicated customer service team. We're here to help find solutions that fit your needs and budget.


Thank you for your continued support.


Best regards, 
 Team Iristel

Frequently Asked Questions

  • Why is Iristel increasing prices?

    Iristel is committed to delivering exceptional quality in our products and services. Due to increased operational costs, inflation, and our ongoing investment in service enhancements, we find it necessary to adjust our pricing to continue providing the high standards our customers expect.

  • How much will my service cost increase?

    The increase will vary by service, reflecting factors like market conditions and the need for product enhancement. We strive to limit impact, ensuring any changes are minimal and justifiable. Expect to see an increase of $2 to $6 based on the service you currently subscribe to. 

  • When will the new prices take effect?

    The new pricing structure will be implemented on May 2, 2024. All our valued customers, like yourself, will receive advance 30-Day notice on your April Bill and through email to ensure clarity and transparency.

  • Will existing customers be affected by the price increase?

    Yes, the adjustment will impact all Iristel Business customers. This could be a great time to discuss you Business needs further and improve service offering you are currently subscribed to.

  • What improvements accompany this price increase?

    The price adjustment allows us to enhance our services, introduce new features, and bolster customer support. These improvements aim to provide added value and enrich your experience with Iristel.

  • How can I manage the price increase?

    We understand price changes can be a concern. We encourage you to contact our customer service at https://support.iristel.com discuss your account specifics. We are committed to finding solutions that help manage the adjustment while maintaining the quality service you deserve.

  • What if I decide to cancel my service?

    We value your business and would hate to see you go, but we respect your decision. If you are deciding to cancel, please contact our customer support team for further assistance and review the options available to you.