Le plus grand transporteur dotant d'une croissance la plus rapide au Canada

Careers

Iristel is Canada’s largest and fastest growing carrier. We’re committed to changing the way people communicate, and improving the way they work — connecting employees, devices and applications, to support greater collaboration and better performance.

Founded in 1999, Iristel operates one of Canada’s largest facilities-based voice networks extending coast to coast to coast. Iristel offers a host of communication services, such as, cloud voice and carrier services, as well as a suite of services both domestically and internationally. These include wholesale voice, data, 911, SMS and platform services that are supported by Iristel’s unified VoIP and GSM networks. 

It is the majority owner of Ice Wireless, a facilities-based mobile network operator that delivers state-of-the-art 3G/4G/LTE-A technology to rural and remote areas in Canada’s North.

Iristel’s success is based on its vision, experience and expertise. The company has evolved from a small start-up to an international telecommunications service provider and today is an industry leader setting the course for tomorrow’s new and exciting wireless IP services.

Current openings

Responsibilities:
  • Develop, maintain and upgrade the company’s applications.
  • Develop new systems and extend existing systems in line with organizational goals.
  • Configuring and customizing the Microsoft Dynamics CRM platform to achieve the customer’s business requirements
  • Plan and implement each system: analyzing, designing, estimation, development, testing and maintaining applications.
  • Advanced functionality development: implementation, code documentation, code testing and integration.
  • Participate to system architecture design together with the software architect
  • Estimate effort projection (timing and setting time frames and deadlines, other resources etc), being involved in all phases of project
Skills:
  • 5+ years of C#, ASP.NET, Javascript, Php and OOP
  • 5+ years of Microsoft Dynamics CRM SDK programming
  • Experience in full lifecycle solution implementation
  • Good knowledge of algorithms and data structures
  • Experience with Microsoft technologies including .Net, TFS, SQL server and data modelling
  • Developed and diverse communication skills
  • Ability to articulate creative ideas
  • Experience in developing Web applications
  • Comprehensive understanding of interactivity and the Web
  • Self-motivated, organized and accountable
  • Bilingual, English and French.
Education:
  • Bachelor's degree in Computer Science or equivalent work experience
Iristel is looking for a bilingual, motivated and experienced Project Manager for IT and Telecom projects. The prime responsibility of this position will be to manage all aspects of solutions delivery which align with the target architecture and business objectives. The successful candidate will have advanced communication and negotiation skills, vendor management skills as well as an ability to understand complex technology concepts.
Responsibilities:
  • Delivery of multiple projects in a fast-paced, results-oriented work environment
  • Providing senior technical leadership and reviewing IT solution alternatives with vendors and internal parties to meet business needs at a viable cost and ensuring IT implementation feasibility. 
  • Reviewing the end-to-end conceptual solution and ensuring completion of assessments based on a BRD, CR, or work request containing business requirements
  • Ensure design and delivery to comply with operations requirements of domain applications/modules according to critical business SLA
  • Provide technology leadership, direction and guidance to the business and IT Delivery teams.
  • Ensure alignment with relevant strategic and tactical architectures. 
  • For domain assets, proactively evaluate sustainability, stability and currency of applications and their supporting infrastructure
  • Support the development of the capital and expense outlooks during the annual capital planning cycle
  • Lead Executive presentations on solution reviews across the Business and IT units
Required Experience:
  • Bachelor's degree in IT engineering, computer or software engineering or equivalent
  • PMP, PRINCE2 certification or equivalent
  • 5+ years’ experience in IT Delivery environment mostly in a role of technical project manager, program/project manager or technical delivery prime
  • Strong analytical skills to identify issues on a timely basis
  • Extensive experience in the full solutions development cycle
  • Ability to communicate highly complex matters and adapt to the target audience and forum.
  • Excellent oral, written and presentation skills to clearly express and communicate concepts, designs and proposals.
  • Strong work ethic with a focus on collaborative problem solving and solutions delivery. 
  • Ability to work effectively with senior management, peers and junior staff, both internally and externally, with business and professional skills in Information Technology.
  • Ability to use a diplomatic approach to work with high level stakeholders and introduction of changes in the business
  • Ability to deal with a broad range of legacy and newer technologies
  • Ability to conceptualize and think abstractly, and work and manage in a technically complex environment.
  • Ability to manage risks, ambiguity, uncertainty and changing priorities
  • Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
  • Ability to effectively balance multiple priorities and manage sponsor expectations
  • Excellent organizational, analytical and problem-solving skills
  • Demonstrated ability to learn; both complex technical concepts and end to end business processes.
Skills:
  • Experience in telecommunications
  • Projects management skills. Ability to prioritize, multitask, focus, lead, influence, and delegate
  • Excellent team management and organizational skills
  • Time management and ability to meet tight deadlines
  • Clear verbal and written communication skills in English and French
  • Excel and PowerPoint skills or equivalent
Responsibilities
  • Assist callers in need of 911 emergency assistance (gathering all of the necessary information; location, emergency type and other details that may be relevant for the situation)
  • Contact local dispatch and transfer the caller oversee the communication process making sure that the caller’s needs have been addressed
  • Handling security inquiries, harassment calls as well as 911 calls
  • Work with multiple Platforms, making sure that all information has been completed and registered
  • Liase with customers via email and phone
Skills
  • Demonstrated ability in interpersonal and communication skills
  • Demonstrated professional and courteous telephone mannerism
  • Analysis / problem assessment skills
  • Innovative and willing to learn
  • Commitment to customer service
  • Demonstrates individual leadership skills
  • Ability to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations), and make instant assessments of the situations
  • Attention to detail and accuracy
  • Commitment to teamwork: willingness to work with others in achieving departmental goals
  • Remain flexible and adaptable in an ever changing work environment
Requirements
  • Minimum College education
  • Demonstrated keyboarding skills at minimum 40 wpm.
  • Regular attendance is a requirement of the position, as is the ability to work shift work, weekends and overnights to accommodate specific components of the job
  • Excellent verbal and written communication skills in English & French (advanced level of English and French is a must)
  • Knowledge of Windows-based applications
  • Must be available for full-time or part-time training approximately 2 months without any absences
Benefits & additional information
  • Varies based on experience
  • Medical benefits with Sunlife for full-time employees
  • Job type: Full-time or Part-time paid training, APCO certification will be provided
  • Schedule: 9AM-5PM, 1PM-9PM, 5PM-1AM
Responsibilities
  • Assist callers in need of 911 emergency assistance (gathering all of the necessary information; location, emergency type and other details that may be relevant for the situation)
  • Contact local dispatch and transfer the caller oversee the communication process making sure that the caller’s needs have been addressed
  • Handling security inquiries, harassment calls as well as 911 calls
  • Work with multiple Platforms, making sure that all information has been completed and registered
  • Liase with customers via email and phone
Skills
  • Demonstrated ability in interpersonal and communication skills
  • Demonstrated professional and courteous telephone mannerism
  • Analysis / problem assessment skills
  • Innovative and willing to learn
  • Commitment to customer service
  • Demonstrates individual leadership skills
  • Ability to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations), and make instant assessments of the situations
  • Attention to detail and accuracy
  • Commitment to teamwork: willingness to work with others in achieving departmental goals
  • Remain flexible and adaptable in an ever changing work environment
Requirements
  • Minimum College education
  • Demonstrated keyboarding skills at minimum 40 wpm.
  • Regular attendance is a requirement of the position, as is the ability to work shift work, weekends and overnights to accommodate specific components of the job
  • Excellent verbal and written communication skills in English & French (advanced level of English and French is a must)
  • Knowledge of Windows-based applications
  • Must be available for full-time or part-time training approximately 2 months without any absences
Benefits & additional information
  • Varies based on experience
  • Medical benefits with Sunlife for full-time employees
  • Job type: Full-time or Part-time paid training, APCO certification will be provided
  • Schedule: 9AM-5PM, 1PM-9PM, 5PM-1AM
Responsibilities
  • Creates and processes all port in/out orders for new or existing customers accurately and timely.
  • Monitor work queues for orders requiring, local number portability activities.
  • Handles local number porting escalations.
  • Handles project ports and holds the role of Porting Coordinator for wholesale and Enterprise Customers.
  • Initiates and maintains communications with customer and vendor to verify and validate order and review required information.
  • Meets deadlines and handles multiple projects and cases.
  • Practical knowledge of industry guidelines and practices for LNP.
  • Closely monitor porting lead times to ensure optimal port turnaround time.
  • Experience in dealing with escalation procedures.
  • Troubleshooting with the vendors and providers for service impacting issues.
  • Resolves assigned customer ticket issues.
  • Permanent collaboration with other departments and forwarding them the complaints and the requests that are outside of Portability’s area of competence, according to the internal departmental procedures.
  • Answering calls from new / existing customers, and from other providers.
Skills
  • Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening and Time Management skills
  • Ability to use basic software applications: Microsoft Word, Microsoft Excel
  • Ability to work effectively in a team environment and independently
  • Two- or four-year college degree (preferred, not required)
  • Relevant work experience: 2+ years of telecommunication porting related experience and knowledge of Canadian carriers
  • Excellent verbal and written communication
  • Ability to escalate to 2nd level with carriers and follow-up for issue resolution
  • Prior experience in processing LNP orders
Specific skills & qualifications
  • Excellent team management and organizational skills
  • Time management and ability to meet tight deadlines
  • Clear verbal and written communication skills in English and French
Responsibilities
  • Work directly with and report to the human resources manager/director regarding all HR endeavors
  • Demonstrate a thorough knowledge of current HR management practices, employment standards, and federal and provincial legislations (e.g. employment laws and regulations)
  • Creating and coordinating internal and external communications to support HR initiatives
  • Developing, updating, communicating and enforcing HR programs and policies
  • Drafting and distributing memos, as well as compensation, disciplinary, and termination letters
  • Consulting with management to identify and analyze current and future business issues and needs; as well as providing requested reports and documents
  • Act as a liaison between employees and management, as well as between employees and benefit vendors/administrators
  • Performs clerical functions, including making photocopies and faxing documents
  • Responding to and registering all internal and external HR related inquiries, requests or complaints and provide guidance and assistance
  • Participate in strategic planning through researching, forecasting, analyzing and implementing programs and projects; and generating prescribed updates and reports on programs and initiatives on a regular basis (ex. Career path programs)
  • Support the recruitment, interview and new hire process by preparing job descriptions, posting job openings, sourcing candidates, screening applications, coordinating the selection process, preparing the interview schedules/agenda, performing background and reference checks and issuing employment contracts/agreements etc.
  • Help with new-hire procedures and onboarding: including performing employee orientation and training, creating new employee files and update records, administering employee handbooks and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons
  • Present any new or additional training materials to employees
  • Ensure all employee records are filed and maintained correctly and kept confidential
  • Updating and maintaining all company property information on the ADP Database
  • Organize, maintain and update all employee data and staff transactions (contact information, earning rates, absences, promotions, payroll, personal information, leaves, employee transfers, turnover rates, terminations etc.) in both paper and the ADP database and ensure all employment requirements are met
  • Assist in creating and maintaining employee handbook
  • Assist in creating a skills/certifications gap analysis
  • Administering or assisting with payroll and benefits including employees’ selection of hours process and annual vacation requests
  • Ensure payroll process is correct, and resolve necessary payroll inquiries
  • Reconciles benefits statements and manage in-company healthcare and pension plans
  • Make sure all health and safety regulations are followed; participate in health and safety committees
  • Managing internal event organization and coordination, including recreational events and training development activities
  • Coordinating HR meetings and workshops, including agenda preparation and distribution, as well as any HR Events focused on employee recognition
  • Assists with the employee performance reviews and termination processes
  • Execute all employee termination procedures including advising employees on their rights and any benefits they are entitled to
  • Help maintain positive employee relations and work to ensure worker satisfaction through education of HR policies and by fostering a positive work environment
  • Conducts audits of HR programs and recommends corrective action
  • Implement company culture, values and policies
  • Produce and submit reports on general HR activity
  • Keep up-to-date with the latest HR trends and best practice
  • Assist in ad-hoc HR projects, like collection of employee feedback
  • Provide support to the HR department and other departments as needed
  • Performs other related duties as needed.
Skills
  • Excellent verbal and written communication skills
  • Knowledge and exposure of labor law and employment equity regulations
  • Ability to build rapport with all employees
  • Strong organizational and time-management skills
  • Attentive listener
  • Highly organized and detail oriented
  • Outstanding communication and interpersonal skills
  • Skilled at multitasking and being able to adapt in a dynamic, diverse, and fast-paced environment
  • Highly computer literate with capability in email, MS Office (MS Excel and MS Powerpoint, in particular) and related business and communication tools
  • Strong analytical, problem solving and decision-making skills
  • Effective conflict-management and change-management skills
  • Works well under pressure and meets tight deadlines
  • Experience in creating organizational charts, reports, and other documents
  • Effective HR administration and people management skills.
  • Exposure to payroll practices, and compensation management
  • Prioritizing and planning work activities in order to manage time efficiently while managing a high volume of work
  • Ability to be flexible, confident, take initiative, as well as being able to work independently, as well as in a group
  • Knowledge of human resources processes, functions and best practices
  • Experience with HR ADP Workforce Now database
  • In-depth understanding of sourcing tools, like resume databases and online communities
  • Ability to be reliable and handle data with confidentiality
  • Positive and personable
  • Excellent collaborator
  • Able to follow directions accurately and without hesitation
  • Professional integrity and sense of responsibility and accountability
Specific skills & qualifications
  • Education: Bachelor's degree in human resources, business management, or a related field
  • 1-2 years of experience as an HR coordinator or relevant human resources / administrative position
  • 1-2 years of ADP Workforce Now Experience
  • CHRP Designation is an asset
  • Bilingual in French and English

At Iristel, diversity is part of our core values and beliefs. We are committed to inclusion and equal opportunities for all qualified candidates, regardless of culture, race, color, age, disability or any other personal differences. We strive to create a diverse workforce that represents both our customers and the communities we serve in, putting us in a unique position to understand and deliver on the needs of our customers and partners.

Please ensure before applying to visit our website and learn more about our company! We look forward to hearing from you soon!