Careers

Iristel is Canada’s largest and fastest growing carrier. We’re committed to changing the way people communicate, and improving the way they work — connecting employees, devices and applications, to support greater collaboration and better performance.

Founded in 1999, Iristel operates one of Canada’s largest facilities-based voice networks extending coast to coast to coast. Iristel offers a host of communication services, such as, cloud voice and carrier services, as well as a suite of services both domestically and internationally. These include wholesale voice, data, 911, SMS and platform services that are supported by Iristel’s unified VoIP and GSM networks. 

It is the majority owner of Ice Wireless, a facilities-based mobile network operator that delivers state-of-the-art 3G/4G/LTE-A technology to rural and remote areas in Canada’s North.

Iristel’s success is based on its vision, experience and expertise. The company has evolved from a small start-up to an international telecommunications service provider and today is an industry leader setting the course for tomorrow’s new and exciting wireless IP services.

Current openings

Responsibilities
  • Assist callers in need of 911 emergency assistance (gathering all of the necessary information; location, emergency type and other details that may be relevant for the situation)
  • Contact local dispatch and transfer the caller oversee the communication process making sure that the caller’s needs have been addressed
  • Handling security inquiries, harassment calls as well as 911 calls
  • Work with multiple Platforms, making sure that all information has been completed and registered
  • Liase with customers via email and phone
Skills
  • Demonstrated ability in interpersonal and communication skills
  • Demonstrated professional and courteous telephone mannerism
  • Analysis / problem assessment skills
  • Innovative and willing to learn
  • Commitment to customer service
  • Demonstrates individual leadership skills
  • Ability to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations), and make instant assessments of the situations
  • Attention to detail and accuracy
  • Commitment to teamwork: willingness to work with others in achieving departmental goals
  • Remain flexible and adaptable in an ever changing work environment
Requirements
  • Minimum College education
  • Demonstrated keyboarding skills at minimum 40 wpm.
  • Regular attendance is a requirement of the position, as is the ability to work shift work, weekends and overnights to accommodate specific components of the job
  • Excellent verbal and written communication skills in English & French (advanced level of English and French is a must)
  • Knowledge of Windows-based applications
  • Must be available for full-time or part-time training approximately 2 months without any absences
Benefits & additional information
  • Varies based on experience
  • Medical benefits with Sunlife for full-time employees
  • Job type: Full-time or Part-time paid training, APCO certification will be provided
  • Schedule: 9AM-5PM, 1PM-9PM, 5PM-1AM

At Iristel, diversity is part of our core values and beliefs. We are committed to inclusion and equal opportunities for all qualified candidates, regardless of culture, race, color, age, disability or any other personal differences. We strive to create a diverse workforce that represents both our customers and the communities we serve in, putting us in a unique position to understand and deliver on the needs of our customers and partners.

Please ensure before applying to visit our website and learn more about our company! We look forward to hearing from you soon!